Support is now available for people in the Murray regions of NSW who have been affected by flooding. Below you can find information about resources and financial assistance for people and communities impacted by the 2022 NSW Floods. Scroll down for information about:
- Grants and financial assistance
- Mental health support
- Legal assistance
- Health and safety
- Housing
- Community
- Insurance
- Food and clothing
- Animals
- Damaged documents
- Clean-up
- Translated flood support flyers for NSW and Victoria cross-border communities
Grants and financial assistance
Special Disaster Grants – Current NSW Flooding – August to November 2022
Primary producers recovering from the devastating impacts of floods are receiving vital support, with Category D Special Disaster Grants of up to $75,000 now available.
Flood affected primary producers are encouraged to apply for the grant to support recovery and get back operating as soon as possible.
Once approved, primary producers may be eligible for a $25,000 up-front payment, with a further $50,000 in financial assistance available thereafter upon submission of valid tax invoices.
More info HERE
New South Wales Floods, September 2022 - Disaster Recovery Allowance
Support if you’ve lost income as a direct result of the New South Wales Floods starting in September 2022.
You have until 18 May 2023 to make a claim for the following Local Government Areas (LGAs):
- Albury
- Balranald
- Berrigan
- Edward River
- Federation
- Greater Hume
- Murray River
- Murrumbidgee
- Snowy Valleys
- Wentworth
More info HERE
Disaster Relief Grant
If your home or essential household items were damaged or destroyed by a storm or flood that is a natural disaster, you may be eligible for the Disaster Relief Grant.
The grant helps with the cost of:
- replacing essential household items
- essential structural repairs, or full rebuilds for properties that are unable to be lived in.
More info HERE
Disaster Recovery Small Business Grant – Storms and Floods August and September 2022 Onwards
Status: Open
grant of up to $50,000 is to help pay for the costs of clean-up and reinstatement of a small business or not-for-profit organisation’s operations if they have been directly impacted by storms and floods from 4 August 2022 or 14 September 2022 onwards.
More info HERE
New South Wales Floods, September 2022 - Australian Government Disaster Recovery Payment
A lump sum payment to help people seriously affected by the current and ongoing New South Wales floods from 14 September 2022 through to November 2022.
In the Murray Region you have until 28 May 2023 to make a claim for the following Local Government Areas (LGAs):
- Edward River
- Murray River
- Snowy Valleys
More info HERE
Crisis Payment
A one-off non-taxable payment if you’ve experienced an extreme circumstance and are in severe financial hardship. To be eligible you must meet all of the following:
- be in severe financial hardship
- get, or, be eligible for an income support payment or ABSTUDY Living Allowance
- be experiencing an extreme circumstance.
More info HERE
Crisis Payment for Other Extreme Circumstances
You may get Crisis Payment if you’ve had to change where you live due to an unforeseen extreme circumstance. To get this you must meet all of the following:
- be moving house due an extreme circumstance, such as fire, flood or community violence
- be eligible for, or getting, an income support payment or ABSTUDY Living Allowance
- be in severe financial hardship
- be in Australia when the extreme circumstance happened and when you submit your claim.
More info HERE
New South Wales Floods, September 2022 - New Zealand Disaster Recovery Allowance
Support for New Zealand citizens who have lost income as a direct result of the New South Wales Floods that started in September 2022.
You have until 20 April 2023 to make a claim for the following Murray Region Local Government Areas (LGAs):
- Albury
- Berrigan
- Edward River
- Federation
- Greater Hume
- Murray River
- Murrumbidgee
More info HERE
Disaster relief loans - Non-profit organisations
Natural disaster relief loans of up to $25,000 to assist voluntary non-profit organisations directly affected by a declared natural disaster including flood, fire or storm damage. Low interest rate loans are available:
- for the restoration of essential facilities that have been damaged or destroyed by a natural disaster
- and may also be directed towards temporary storage or leasing of alternate premises
More info HERE
Disaster relief loans - Sporting and recreation clubs
Natural disaster financial assistance of up to $10,000 is available to help sporting and recreation clubs directly affected by a declared natural disaster including flood, fire or storm damage. This low interest rate loan can help:
- meet the costs of restoring essential club facilities, equipment or other assets that have been damaged or destroyed by a natural disaster
More info HERE
Natural disaster duty relief
If your motor vehicle was written off in a declared natural disaster the NSW government may be able to refund any motor vehicle duty you pay on a replacement vehicle.
More info HERE
Commonwealth Bank customers Emergency Assistance
Commonwealth Bank customers impacted by floods are eligible for emergency assistance packages which can include loan assistance, waived fees and emergency accommodation for CommInsure customers.
More info HERE
NAB customers Disaster and Crisis Support
NAB has opened applications for $1,000 grants and additional financial relief to customers severely affected by flooding in officially declared disaster areas of Victoria, NSW and Tasmania. The grants provide ready access to funds to those experiencing major structural damage or severe internal damage to their property, to meet their immediate needs. This includes business and agriculture customers who have suffered severe damage to property, equipment, fencing – or loss of stock or livestock.
More info HERE
Westpac Customer Disaster Relief Package
Westpac customers are eligible for emergency assistance packages that can include deferring loan and credit repayments.
More info HERE
Bendigo Bank Natural Disaster Assistance Package
Bendigo Bank customers are eligible for relief packages including loan relief for up to 3 months, discounted interest rates on personal loans, and emergency funds and temporary accommodation costs for home and contents insurance customers.
More info HERE
Telstra customers Disaster Relief
If your service has been impacted by a disaster, whether it's a temporary interruption or more long-term, you could be eligible for our disaster assistance packages, including payment relief.
More info HERE
Origin Energy Natural Disaster Support
Updates and financial options for customers who have been severely impacted.
More info HERE
Mental health support
- The NSW Mental Health Line has links to mental health services on 1800 011 511.
- Call Lifeline on 13 11 14, for someone to listen and support 24 hours a day 7 days a week. Phone, SMS and online chat options are available.
- Beyond Blue has online resources about looking after your mental health after a disaster.
- The NSW Government Free training and coaching has links to free programs to support mental health in your workplace.
- The NSW Rural Adversity Mental Health Program links people to appropriate mental health support in their area.
- Australian Red Cross can offer resources on looking after yourself after a disaster.
- Headspace has information for parents, family and friends supporting young people affected by a natural disaster
- Emerging Minds has resources and advice about supporting children’s mental health during disaster and traumatic events.
Legal assistance
- The Legal Aid NSW Disaster Response Legal Service (DRLS) disaster response service can help flood affected people with legal problems including insurance claims and disputes, financial hardship, tenancy and Centrelink. Phone 1800 801 529, 9am-5pm Monday to Friday.
- Community Legal Centres can help people impacted by floods with insurance claims, tenancy, Centrelink, lost documents and financial hardship.
- Justice Connect offer free legal advice and representation for eligible small businesses, farms and primary producers impacted by natural disasters.
Health and safety
- NSW Health has information about maintaining health during and after floods and storms
- NSW Government has flood clean-up assistance and advice
- SES has information about returning to your property after a flood
- Australian Red Cross has information about cleaning up after a disaster
- NSW Government has information about mould and your health
- NSW Government has information about mosquitoes and communicable diseases
- NSW Government have information about cleaning rainwater tanks after floods or storms
- NSW EPA have information about household and hazardous chemicals in flood-affected areas
- NSW EPA have information about water safety around flood waters
Housing
- If your rented home was damaged by a natural disaster, the Tenants Union have advice on disaster damage
- NSW Fair Trading has information for tenants and landlords whose rented property is affected by floods.
- Service NSW have information about emergency accommodation and where to get advice and help with rental properties.
- NSW EPA have information about asbestos clean-up in flood-impacted areas
Community
- Resilience NSW can offer information on disaster response and recovery arrangements and how community organisations can be involved.
The Australian Institute for Disaster Resilience has a flood recovery resources including research, information, and useful tools to support communities recovering from major flooding events.
Insurance
- The Insurance Council of Australia is not a claim lodgement service but does have information on natural disasters and a hotline. Call 1800 734 621.
- The Insurance Law Service has an insurance helpline for consumers. Call the Hotline on 1300 663 464 Monday to Friday, 10am to 1pm.
Food and clothing
- Good360 connects brand-new goods donated by businesses to people and communities who need them the most.
- Vinnies can help with food, water, clothing, etc for people impacted by the floods. Phone 13 18 12.
Animals
- The NSW Department of Primary Industries and Local Land Services can help landholders and communities with animal welfare-related issues, such as veterinary assistance, emergency fodder and stock water, stock euthanasia and burial, and care of animals in evacuation centres. For emergency assistance call the Agriculture and Animal Services Hotline on 1800 814 647.
- Contact RSPCA for assistance with pets, livestock (including horses), and wildlife on 1300 278 358.
Damaged documents
- Service NSW offers one free replacement for each Birth, Marriage or Change of Name certificate that has been destroyed due to a natural disaster.
Clean-up
- Insurance Council of Australia have information about what to do if your property has been impacted by flood and storms
- NSW Government have information about private water supplies after floods or storms
- NSW Government have information about flooding and on-site wastewater systems
- NSW EPA have information about flood mud
- NSW EPA have information about dealing with chemical waste in floods
Translated flood support flyers for NSW and Victoria cross-border communities
These flyers contain important information on how to access emergency flood assistance and support:
