Employee Support Officer Training

23 July 2019

A Contact Officer needs strong interpersonal, listening and communication skills.  This Workshop will equip those in the role of Contact Officer with a toolkit to assist them to effectively perform in their role and support Team Members in building a healthier, safer workplace for all.

Following this program Contact Officers will:

  • Understand the purpose and intent of their role
  • Examine what a healthy, safe and productive workplace looks like and the importance of the Contact Officers Role in achieving this.
  • Align their role with the values and desired behaviours of the organisation
  • A clear understanding of what constitutes unlawful discrimination, harassment and bullying
  • Know the process for internal complaints and the role of the contact officer
  • Gain and develop a toolkit to be able to address informal and formal complaints and concerns
  • Practice and develop the skills needed for having productive and empathetic conversations and offer support and guidance.
  • Have a structured approach to coaching to assist others to problem solve and develop ‘self-resolution’ options
  • Be aware of the organisations relevant policies and procedures and how to effectively use them as a support in their role.
  • Be clear on the boundaries and requirements of documentation, confidentiality and privacy
  • How to give feedback to HR and relevant stakeholders to support the organisations goals of supporting a fair, equitable and respectful workplace
  • How to actively position and promote the contact officer role


Tuesday, 23 July 2019

9:00am - 4:00pm


Mantra Hotel Albury

524 Smollett St, Albury


$495.00 + GST per person

For more information, Click Here

Or to register for this event, Click Here